FAQ

Who can use our services?
Anyone who has been the innocent victim of a road traffic accident where:
  • the name and contact details of the other party(s) involved in the accident are known
  • details of the other vehicle(s) involved are known
  • liability is not disputed by the other party and/or their insurers
  • the other party holds valid insurance
If you are involved in an accident that is not your fault why should you be inconvenienced? We can take on your case for you and:
  • Provide you with replacement transport
  • Help you and/or your passengers claim compensation for injury or losses
Opening times
Monday to Friday 8.30am - 5.30pm.
Saturdays 8.30am - 12.30pm. 
 
How can Solus help me?
Usually with one phone call, we can make a decision on whether we can help you. If we can, we'll take over all the hassle involved in having an accident from liaising with your insurance company to providing you with replacement transport and helping you claim compensation for any injury or losses you may have suffered.
 
What if my car is written-off?
We can help you if your car is written-off. We will aim to keep you in the replacement vehicle until you receive and bank a cheque from your insurance company or the other party's insurance company. We can also help you claim compensation for any injury or other losses sustained.
 
Who pays for the service?
 You are legally entitled to the service Solus Accident Assist provides after a non-fault accident, regardless of your vehicle insurance. The cost of any replacement vehicle we provide is sent to the insurance company of the driver who caused the accident.
  
What about my insurance company?
We will notify your insurance company on your behalf, or ask you to notify them once we have agreed we can help you. They will need to know for information only. The claim is actually against the insurance company of the driver who caused the accident.
 
What replacement transport will I get?
Wherever possible, you will be given replacement transport of a similar standard to your own, e.g. people carrier, motorbike, estate car, prestige car etc. You'll need to show you have a 'need' for a similar standard vehicle, e.g. you may need a people carrier to transport children to and from school, or a prestige car because of your status at work etc.
 
What if I am injured?
If you suffered injury as a result of the accident you are legally entitled to claim compensation. You may have suffered whiplash, or an even more serious injury and our appointed solicitors will help ensure that you receive the compensation to which you are entitled.

What if my passengers are injured?
We can arrange for your passengers to claim any compensation due for injury as well. We will either take details over the phone when you call us, or you could ask them to call us direct. Our appointed solicitors will help ensure that they receive the compensation to which they are entitled.
  
How do you know if the accident wasn't your fault?
There are several accident scenarios that will never be seen as your fault:
  • You are stationary at lights or a roundabout and another driver runs into you from behind
  • You are driving along a main road and somebody pulls out of a side turning into your car
  • You are parked and somebody runs into you.
Often, drivers know when they were not to blame for an accident. If in doubt, call us and we will see if we can help.
 
 
Call us on 01908 28 65 65